Our Warranty
Every NOLA Closets system is backed by our Limited Lifetime Warranty. For as long as you, the original purchaser, own your home, we warrant the materials and workmanship of the custom systems we design, build, and install against defects. This page explains, in plain terms, what is covered, what is not, and how to make a claim.
01 Limited Lifetime Warranty — Materials & Installation
If any part of a custom system we built and installed fails due to a defect in materials or workmanship under normal, everyday use, we will repair or replace the affected parts at no charge — for as long as you own your home. This lifetime coverage applies to both the materials in your system and the labor and installation work performed by our team, so you have one simple promise, not two different terms.
02 Products We Install but Don’t Manufacture — 1 Year
Some projects include products we install but do not manufacture ourselves — such as mirrored doors, lighting, and specialty accessories. Those products are covered for one year from the date of installation. After that first year, any remaining coverage is under the manufacturer’s own warranty, where applicable, and we will help you through that claim if you need us.
03 What’s Not Covered
Our warranty does not cover damage caused by misuse, abuse, neglect, or accidents; damage caused by water or moisture; alterations, repairs, or changes made by anyone other than NOLA Closets; or normal wear and tear from everyday use. The warranty applies to the original purchaser only, for as long as they own the home where the system was installed, and it is not transferable to a new owner.
04 How to Make a Claim
Call us at (504) 712-6995 or email us at info@nolaclosets.com. To help us help you quickly, please send photos of the problem and your job information — your name, the address where the system was installed, roughly when it was installed, and your invoice or order reference if you have it. Once we confirm the issue is covered, we will arrange the repair or replacement of the affected parts.
Common Questions
What does the warranty cover?
Our Limited Lifetime Warranty covers defects in materials and workmanship in the custom systems we design, build, and install. If a covered part fails under normal, everyday use, we will repair or replace the affected parts at no charge.
How long does the warranty last?
For the custom systems we build and install, coverage lasts for as long as you — the original purchaser — own your home. That lifetime term covers both materials and installation. Products we install but do not manufacture, such as mirrored doors and specialty accessories, are covered for one year from installation.
How do I make a claim?
Call (504) 712-6995 or email info@nolaclosets.com. Please send photos of the problem and your job information — your name, the installation address, roughly when the system was installed, and your invoice or order reference if you have it. We will review the issue with you and arrange repair or replacement of any covered parts.
Is the warranty transferable?
No. The warranty applies to the original purchaser only, for as long as they own the home where the system was installed. It does not transfer if the home or the system changes hands.
What is not covered?
Damage from misuse, abuse, neglect, accidents, or water damage is not covered. Changes, alterations, or repairs made by someone other than NOLA Closets are not covered, and neither is normal wear and tear from everyday use.